Refund Policy

Tesla Wrap AI sells one-time digital credit packs. Purchases do not renew automatically. This policy applies to purchases at teslawrapai.com.

Requesting a review

Email support@teslawrapai.com from your account email, including your order reference, purchase date and reason for the request. Do not send card numbers, CVCs or passwords.

We review refund requests manually, case by case. We consider the payment record, credit usage and the reported problem, including duplicate charges, missing credits or service failures. A request does not automatically qualify for a refund, and we do not offer a fixed refund window or a blanket money-back guarantee. We will explain the outcome after reviewing the request. Mandatory rights under applicable consumer law remain unaffected.

Payment and credit adjustments

If a monetary refund is approved, it is processed through Stripe to the original payment method where supported. The time for funds to appear depends on Stripe and your payment provider; we cannot guarantee an arrival date.

A full refund revokes the purchased pack’s credits, including bonus credits. A partial refund reduces the pack’s credits proportionally. Credits affected by the refund do not become available again when a generation task is later refunded. Credits cannot be redeemed for cash.

Generation failures

Handled generation failures return the credits deducted for that task. This is a credit adjustment, separate from a monetary refund. If a task is interrupted, credits are missing or the balance is incorrect, contact support with the relevant order or task reference so we can investigate.

See our Terms of Service and Privacy Policy.